Establishing Process Performance Metrics

In this 4-hour session, you will learn a step-by-step process to identify business-level and process-level metrics for your organization and how to engage your team in achieving performance objectives.

·         Types of motivation

·         Why measure business results?

·         Why measure process indicators?

·         Identifying customer needs

·         Aligning customer needs with business metrics

·         Aligning process metrics with business metrics

·         How to communicate performance to goals and drive action

·         Reward and Recognition for achievement of goals

Who Should Attend

Managers and supervisors who want to adapt a systemic approach to business measures and goal setting.

Please contact us to request this workshop onsite                  

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