|
·
Introduction
·
Quality Improvement & the Deming Philosophy
·
Processes (Flowcharts, Ishikawa Diagram)
·
Types of Data & Data Collection
·
Probability Theory and its relevance
·
Variation (Common vs. Special Causes)
·
Tools of Quality
·
Frequency Histograms and Checksheets
·
Quality Problem Solving Tools
·
Specifications
·
Statistical Concepts (Normal Distribution, Random
Sampling, Mean, Standard Deviation and
Range)
·
Control Charts
·
Constructing and Using Attribute Charts (p, np, c,
u)
·
Constructing and Using Variable Control Charts
(x-bar &R, Median & R, I & MR)
·
Monitoring Control Charts
·
Out-of-Control Conditions
·
Process Capability (Cp, Cpk)
|