Process Mapping (4 hrs)

Participants will learn to apply process mapping to simplify and standardize their business processes.  Process mapping is an easy-to-understand tool that can result in a culture of “process thinking” and a common knowledge of how the actions of one department affect internal customers and suppliers as well as the final customer.  This time-tested process improvement tool can be used in both transactional and manufacturing processes

·         Process definition and process mapping basics

·         Benefits of Process Mapping

·         Business level vs. Process Level Mapping – how to know what level of map to use

·         Commonly used symbols and techniques, mapping options and data to include

·         Hands-On exercises

·         Using the Current State Process Map to identify process problems

·         How to define desired Future State

·         Techniques for facilitating an effective Process Mapping team

·         Individual action planning

Who Should Attend

Leaders who recognize a need to fix business processes, but need some help with where and how to get started.  Anyone  who wants to add to their change facilitation tool kit.

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