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Contact Information

Phone: 614-245-0503

Fax:     614-573-7238

sqps@shraimqps.com

PO Box 218132

Columbus, OH 43221

USA

 

Establishing Process

Performance Metrics- 4 Hours

 

Benefits

In this 4-hour session, you will learn a step-by-step process to identify business-level and process-level metrics for your organization and how to engage your team in achieving performance objectives.

 

Instructor

Terri Jostes, CSSBB, MBA

 

Outline

  • Types of motivation

  • Why measure business results?

  • Why measure process indicators?

  • Identifying customer needs

  • Aligning customer needs with business metrics

  • Aligning process metrics with business metrics

  • How to communicate performance to goals and drive action

  • Reward and Recognition for achievement of goals

Who Should Attend

Managers and supervisors who want to adapt a systemic approach to business measures and goal setting.

 

 

On-site Request