Benefits

Participants will learn to apply process mapping to simplify and standardize their business processes.  Process mapping is an easy-to-understand tool that can result in a culture of “process thinking” and a common knowledge of how the actions of one department affect internal customers and suppliers as well as the final customer.  This time-tested process improvement tool can be used in both transactional and manufacturing processes

Instructor

Terri Jostes, CSSBB, MBA

Outline 

• Process definition and process mapping basics

• Benefits of Process Mapping

• Business level vs. Process Level Mapping – how to know what level of map to use

• Commonly used symbols and techniques, mapping options and data to include

• Hands-On exercises

• Using the Current State Process Map to identify process problems

• How to define desired Future State

• Techniques for facilitating an effective Process Mapping team

• Individual action planning

Who Should Attend

Leaders who recognize a need to fix business processes, but need some help with where and how to get started.  Anyone  who wants to add to their change facilitation tool kit.